Shipping policy

Shipping & Delivery

At Lumiyoo, we’re committed to making your skincare experience smooth, transparent, and reliable—from checkout to delivery.

Here’s what to expect when you place an order:

Order Processing

• Orders are typically processed within 1 business day, excluding weekends and holidays.

• You’ll receive a confirmation email with tracking details as soon as your order ships.

• All orders are shipped from our U.S. warehouse for fast, dependable delivery.

Shipping Options & Subscriber Perks

• We currently ship within the United States only.

• We partner with trusted carriers to ensure your order arrives safely and on time.

• Free standard shipping is available on all orders over $50.

• Orders under $50 will be charged standard shipping rates at checkout.

• Email subscribers receive free shipping on every order—no minimum required.

Join the Lumiyoo Community to unlock this permanent perk.

Free shipping isn’t a promotion—it’s a thank-you to our community.

International Shipping

We currently do not offer international shipping.

However, we’re working toward expanding our reach and look forward to serving international customers in the near future.

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email.

You can use that link anytime to follow your package’s journey.

Need help with your order? Just reach out—our support team is here for you.

Returns & Exchanges

We offer a 30-day satisfaction guarantee, even if your product has been opened.

If something doesn’t feel right, we’ll help you make it right.

Visit our Return Policy page for full details.

Contact Us

Questions about your order or shipping?

Email us at support@lumiyoo.com—we’ll be happy to assist.

Final Note

Thank you for choosing Lumiyoo.

Your trust means everything to us—and we’re honored to be part of your skincare routine.