FAQ

1. How do I choose the right skincare products for my skin type?

• We recommend considering your skin type (dry, oily, combination, sensitive) and any specific concerns (acne, aging, hyperpigmentation) when selecting products. You can also consult our skincare experts for personalized recommendations.

2. Are your products cruelty-free?

• Yes, we are committed to offering cruelty-free products. We prioritize ethical sourcing and support brands that share our values.

3. Can I return or exchange products if they don't work for me?

• Yes, we offer a hassle-free return and exchange policy. If a product doesn't meet your expectations, you can return it within 15 days for a refund or exchange.

4. How can I track my order?

• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

5. Do you offer international shipping?

• Not at the moment.

6. Are your products safe for sensitive skin?

• Many of our products are suitable for sensitive skin, but we recommend checking the product descriptions for specific details. If you have any concerns, feel free to reach out to our customer service team for assistance.

7. Can I get samples of your products before purchasing full-size items?

• We occasionally offer sample sizes or trial kits for certain products. Check our website or subscribe to our newsletter for updates on sample availability.

8. How can I contact customer service if I have more questions?

• You can reach our customer service team by emailing info@lumiyoo.com. We are available to assist you with any inquiries or concerns.