Return Policy

At Lumiyoo, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your shopping experience is enjoyable and stress-free.

Free Returns

• We offer free returns on all eligible items within the United States.
• To initiate a return, please contact our customer service team within 14 days of receiving your order.

Return Process

• To return an item, please ensure it meets our return eligibility criteria:
  • The item must be in its original packaging and condition.
  • It must be unused, unopened, and undamaged.
• Once your return is approved, we will provide you with a prepaid shipping label for your convenience.
• Please securely package the item and affix the prepaid shipping label to the package.
• Drop off the package at your nearest USPS location.

Refunds

• Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
• Once approved, we will process your refund to the original payment method.
• Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

Contact Us

• If you have any questions or need assistance with your return, please contact our customer service team at support@lumiyoo.com. We're here to help!

Thank you for shopping with Lumiyoo. We appreciate your business and strive to make your experience with us exceptional.